ISSN 2394-5125
 

Research Article 


CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES

Joan A. Tomas, Ma. Rita A. Reario.

Abstract
This study shows the results of the 2017 survey of citizen satisfaction in the City of Santiago,
Philippines. The survey provides an assessment of the citizens’ awareness, availment, and satisfaction of the
local government’s provision of essential basic services. The paper also provides comparative research and
analysis of the 2017 and 2014 survey results to look if there have been changes in the perceptions and opinions
of the residents for the past three years. The citizens assessed the basic services of Santiago City positively. In
line with the comparative results of the 2014 and 2017 surveys, data revealed a remarkable fair increase in the
overall assessment of programs and services in 2017 as compared to 2014. While the results indicate continues
opportunity to improve overall satisfaction with specific local government services, most citizens keep a positive
opinion about the city government of Santiago and the services provided.

Key words: Awareness, Availment, Basic Service, Citizen Satisfaction Index System, Local Government, Satisfaction


 
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Pubmed Style

Joan A. Tomas, Ma. Rita A. Reario. CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES. JCR. 2020; 7(15): 1118-1126. doi:10.31838/jcr.07.15.152


Web Style

Joan A. Tomas, Ma. Rita A. Reario. CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES. http://www.jcreview.com/?mno=120086 [Access: September 15, 2020]. doi:10.31838/jcr.07.15.152


AMA (American Medical Association) Style

Joan A. Tomas, Ma. Rita A. Reario. CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES. JCR. 2020; 7(15): 1118-1126. doi:10.31838/jcr.07.15.152



Vancouver/ICMJE Style

Joan A. Tomas, Ma. Rita A. Reario. CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES. JCR. (2020), [cited September 15, 2020]; 7(15): 1118-1126. doi:10.31838/jcr.07.15.152



Harvard Style

Joan A. Tomas, Ma. Rita A. Reario (2020) CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES. JCR, 7 (15), 1118-1126. doi:10.31838/jcr.07.15.152



Turabian Style

Joan A. Tomas, Ma. Rita A. Reario. 2020. CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES. Journal of Critical Reviews, 7 (15), 1118-1126. doi:10.31838/jcr.07.15.152



Chicago Style

Joan A. Tomas, Ma. Rita A. Reario. "CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES." Journal of Critical Reviews 7 (2020), 1118-1126. doi:10.31838/jcr.07.15.152



MLA (The Modern Language Association) Style

Joan A. Tomas, Ma. Rita A. Reario. "CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES." Journal of Critical Reviews 7.15 (2020), 1118-1126. Print. doi:10.31838/jcr.07.15.152



APA (American Psychological Association) Style

Joan A. Tomas, Ma. Rita A. Reario (2020) CITIZEN SATISFACTION WITH BASIC SERVICES IN SANTIAGO CITY, PHILIPPINES. Journal of Critical Reviews, 7 (15), 1118-1126. doi:10.31838/jcr.07.15.152