ISSN 2394-5125
 

Research Article 


FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY

Alok Kumar Sahai, Namita Rath, Vishal Sood.

Abstract
There is a dearth of a comprehensive framework of service supply chain management(SSCM) despite the growing share of services in the economy. In this context this study is an attempt to overcome the challenges that impacts the effectiveness and efficiency and success of SSCM of Indian Insurance Industry. Various influencing factors for successful performance of SSCM of Insurance Industry have been identified from extensive literature review and on the basis of Expert opinion. Interdependencies and linkage relationship among these factors have been set after carrying out brain storming sessions of the experts. A structural model has been developed by using Interpretive Structural Modelling technique.
Twelve factors have been identified from literature and expert opinion. Out of these, four factors have been identified as drivers which will help Insurance Industries to achieve their desired objectives, four provide linkage on which the managers should focus make the SCM of Insurance industry success. The last four dependent factors form the objectives of SSCM in the long run for the Insurance industry.
The ISM so developed is a hypothetical model based upon the expertís opinions. The findings so drawn from the study can be used by the Indian and Foreign Insurers but may be further modified by taking more number of influential factors for further study. Clear understanding of the findings of the study, factors inter-dependencies, Linkage will help the policy framers to work-out on the problems and challenges of SSCM of Indian Insurance Industry.

Key words: SSCM, Insurance, ISM, Linkage, ISM


 
ARTICLE TOOLS
Abstract
PDF Fulltext
How to cite this articleHow to cite this article
Citation Tools
Related Records
 Articles by Alok Kumar Sahai
Articles by Namita Rath
Articles by Vishal Sood
on Google
on Google Scholar


How to Cite this Article
Pubmed Style

Alok Kumar Sahai, Namita Rath, Vishal Sood. FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY. JCR. 2020; 7(19): 4542-4549. doi:10.31838/jcr.07.19.533


Web Style

Alok Kumar Sahai, Namita Rath, Vishal Sood. FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY. http://www.jcreview.com/?mno=127698 [Access: September 14, 2020]. doi:10.31838/jcr.07.19.533


AMA (American Medical Association) Style

Alok Kumar Sahai, Namita Rath, Vishal Sood. FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY. JCR. 2020; 7(19): 4542-4549. doi:10.31838/jcr.07.19.533



Vancouver/ICMJE Style

Alok Kumar Sahai, Namita Rath, Vishal Sood. FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY. JCR. (2020), [cited September 14, 2020]; 7(19): 4542-4549. doi:10.31838/jcr.07.19.533



Harvard Style

Alok Kumar Sahai, Namita Rath, Vishal Sood (2020) FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY. JCR, 7 (19), 4542-4549. doi:10.31838/jcr.07.19.533



Turabian Style

Alok Kumar Sahai, Namita Rath, Vishal Sood. 2020. FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY. Journal of Critical Reviews, 7 (19), 4542-4549. doi:10.31838/jcr.07.19.533



Chicago Style

Alok Kumar Sahai, Namita Rath, Vishal Sood. "FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY." Journal of Critical Reviews 7 (2020), 4542-4549. doi:10.31838/jcr.07.19.533



MLA (The Modern Language Association) Style

Alok Kumar Sahai, Namita Rath, Vishal Sood. "FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY." Journal of Critical Reviews 7.19 (2020), 4542-4549. Print. doi:10.31838/jcr.07.19.533



APA (American Psychological Association) Style

Alok Kumar Sahai, Namita Rath, Vishal Sood (2020) FACTORS INFLUENCING SERVICE SUPPLY CHAIN PERFORMANCE OF INDIAN INSURANCE INDUSTRY. Journal of Critical Reviews, 7 (19), 4542-4549. doi:10.31838/jcr.07.19.533