ISSN 2394-5125
 
2021, Vol: 8, Issue: 1
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Research Article 


INCIDENT MANAGEMENT FOR IT SERVICES

Maqhbool Jameel Ahmed, Shahina Begum Ahmed.

Abstract
Businesses and network systems face challenges of disruption often. In IT, whenever there is a disruption in the normal operations, it is referred to as an incident. The life cycle of an event begins with the occurrence of an incident. Later some processes enhance resolving of the conflict. The research paper examines the process of management of incidents throughout its life cycle. It also examines the post-evaluation process after the resolution of events. The diagrams are illustrations of the management process, and the tables describe the keywords, it also defines key terms in the management process.

Key words: Assignee, CI Type, Error, Impact, Incident, Record of incident, Major incidents, Ticketing tool, User


 
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Pubmed Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed. INCIDENT MANAGEMENT FOR IT SERVICES. JCR. 2020; 7(19): 5110-5116. doi:10.31838/jcr.07.19.604

Web Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed. INCIDENT MANAGEMENT FOR IT SERVICES. http://www.jcreview.com/?mno=127913 [Access: January 03, 2021]. doi:10.31838/jcr.07.19.604

AMA (American Medical Association) Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed. INCIDENT MANAGEMENT FOR IT SERVICES. JCR. 2020; 7(19): 5110-5116. doi:10.31838/jcr.07.19.604


Vancouver/ICMJE Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed. INCIDENT MANAGEMENT FOR IT SERVICES. JCR. (2020), [cited January 03, 2021]; 7(19): 5110-5116. doi:10.31838/jcr.07.19.604


Harvard Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed (2020) INCIDENT MANAGEMENT FOR IT SERVICES. JCR, 7 (19), 5110-5116. doi:10.31838/jcr.07.19.604


Turabian Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed. 2020. INCIDENT MANAGEMENT FOR IT SERVICES. Journal of Critical Reviews, 7 (19), 5110-5116. doi:10.31838/jcr.07.19.604


Chicago Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed. "INCIDENT MANAGEMENT FOR IT SERVICES." Journal of Critical Reviews 7 (2020), 5110-5116. doi:10.31838/jcr.07.19.604


MLA (The Modern Language Association) Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed. "INCIDENT MANAGEMENT FOR IT SERVICES." Journal of Critical Reviews 7.19 (2020), 5110-5116. Print. doi:10.31838/jcr.07.19.604


APA (American Psychological Association) Style

Maqhbool Jameel Ahmed, Shahina Begum Ahmed (2020) INCIDENT MANAGEMENT FOR IT SERVICES. Journal of Critical Reviews, 7 (19), 5110-5116. doi:10.31838/jcr.07.19.604


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