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2021, Vol: 8, Issue: 2
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Research Article 


THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office)

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno.

Abstract
This research is motivated by issues related to leadership in PT. Telekomunikasi Indonesia Bandung Witel
Office. The problems are based on the pre-survey results about concept of servant leadership implementation
that is not yet entirely accepted by the respondents. There is also an indication of fluctuation against employee
performance levels in 2015 to 2017. This study has several objectives, namely, first to determine the effect of
servant leadership towards employee engagement. Second, to determine the effect of servant leadership toward
employee performance. And third, to determine the effect of servant leadership toward employee performance
through employee engagement as an intervening variable (case study at PT. Telekomunikasi Indonesia
Bandung Witel Office). Sample is using a non-probability sampling method with saturated sample of 60
respondents. The results showed that the variables of servant leadership, employee engagement and employee
performance were in the good category. The path analysis results show that servant leadership has a significant
effect against employee engagement by 0.538. Servant leadership has a significant effect against employee
performance by 0.460. Servant leadership against employee performance through employee engagement has an
influence of 0.027, which means that employee engagement can mediate servant leadership on employee
performance even though the value of the direct effect is greater than the indirect effect. The dependent
variable's variance value is 0.633 which means that there are 37 percent other factors that cannot be explained
by the independent variables.

Key words: servant leadership, employee engagement, employee performance, human resources


 
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Pubmed Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno. THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office). JCR. 2021; 8(1): 44-52. doi:10.31838/jcr.08.01.6

Web Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno. THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office). http://www.jcreview.com/?mno=40665 [Access: April 17, 2021]. doi:10.31838/jcr.08.01.6

AMA (American Medical Association) Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno. THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office). JCR. 2021; 8(1): 44-52. doi:10.31838/jcr.08.01.6


Vancouver/ICMJE Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno. THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office). JCR. (2021), [cited April 17, 2021]; 8(1): 44-52. doi:10.31838/jcr.08.01.6


Harvard Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno (2021) THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office). JCR, 8 (1), 44-52. doi:10.31838/jcr.08.01.6


Turabian Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno. 2021. THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office). Journal of Critical Reviews, 8 (1), 44-52. doi:10.31838/jcr.08.01.6


Chicago Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno. " THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office)." Journal of Critical Reviews 8 (2021), 44-52. doi:10.31838/jcr.08.01.6


MLA (The Modern Language Association) Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno. " THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office)." Journal of Critical Reviews 8.1 (2021), 44-52. Print. doi:10.31838/jcr.08.01.6


APA (American Psychological Association) Style

Muhammad Rafka Riyadi, Mahendra Fakhri, Alex Winarno (2021) THE EFFECT OF SERVANT LEADERSHIP TOWARD EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE (Study at PT. Telekomunikasi Indoesia bandung Witel Office). Journal of Critical Reviews, 8 (1), 44-52. doi:10.31838/jcr.08.01.6


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