ISSN 2394-5125
 

Research Article 


Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh.

Abstract
The paper analyzes the current state of the electricity industry and consulting to build electricity in
Vietnam, an industry that is being monopolized by the state. However, as a service provider, customer care and
service need to be improved in the context of the electricity market being gradually privatized with foreign
players participating in the market. The article proposes a number of solutions to improve customer service in a
number of state-owned companies in this industry.

Key words: Customer care, customer service, electric industry, construction consulting industry, Vietnam


 
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How to Cite this Article
Pubmed Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh. Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam. JCR. 2021; 8(2): 197-205. doi:10.31838/jcr.08.02.24


Web Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh. Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam. http://www.jcreview.com/?mno=69265 [Access: April 17, 2021]. doi:10.31838/jcr.08.02.24


AMA (American Medical Association) Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh. Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam. JCR. 2021; 8(2): 197-205. doi:10.31838/jcr.08.02.24



Vancouver/ICMJE Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh. Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam. JCR. (2021), [cited April 17, 2021]; 8(2): 197-205. doi:10.31838/jcr.08.02.24



Harvard Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh (2021) Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam. JCR, 8 (2), 197-205. doi:10.31838/jcr.08.02.24



Turabian Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh. 2021. Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam. Journal of Critical Reviews, 8 (2), 197-205. doi:10.31838/jcr.08.02.24



Chicago Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh. "Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam." Journal of Critical Reviews 8 (2021), 197-205. doi:10.31838/jcr.08.02.24



MLA (The Modern Language Association) Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh. "Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam." Journal of Critical Reviews 8.2 (2021), 197-205. Print. doi:10.31838/jcr.08.02.24



APA (American Psychological Association) Style

Nguyen Hoang Tien, Nguyen Vo Hung, Dinh Ba Hung Anh (2021) Improving Customer Care Activities in Electric Construction Consulting Industry in Vietnam. Journal of Critical Reviews, 8 (2), 197-205. doi:10.31838/jcr.08.02.24