ISSN 2394-5125
 

Research Article 


A Study on the Waiting Line Operations of Assam University Canteens

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose.

Abstract
The formation of waiting lines or queue is most common in manufacturing and service process. The waiting line or queues are formed due to the mismatch between the arrival rate of materials/ customers and the service rate of the server or the service station. It is up to the manufacturers or the service providers to decide about the number of windows or service stations need to provide to better handle the arrival rate. Due to the formation of queue or waiting line customers become impatient or dissatisfied. On the other hand the decision to incorporate number of windows or servers are guided by a cost of creating new facilities and also the cost of missing customers due to customer dissatisfaction. Taking five canteens in the University under perspective, this study has been made and by using Anova testing and Queuing methodologies, a clear picture of their performance is obtained

Key words: waiting lines, service rate, arrival rate, customer dissatisfaction, Anova, Queuing


 
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How to Cite this Article
Pubmed Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose. A Study on the Waiting Line Operations of Assam University Canteens. JCR. 2021; 8(2): 734-739. doi:10.31838/jcr.08.02.76


Web Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose. A Study on the Waiting Line Operations of Assam University Canteens. http://www.jcreview.com/?mno=76244 [Access: April 26, 2021]. doi:10.31838/jcr.08.02.76


AMA (American Medical Association) Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose. A Study on the Waiting Line Operations of Assam University Canteens. JCR. 2021; 8(2): 734-739. doi:10.31838/jcr.08.02.76



Vancouver/ICMJE Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose. A Study on the Waiting Line Operations of Assam University Canteens. JCR. (2021), [cited April 26, 2021]; 8(2): 734-739. doi:10.31838/jcr.08.02.76



Harvard Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose (2021) A Study on the Waiting Line Operations of Assam University Canteens. JCR, 8 (2), 734-739. doi:10.31838/jcr.08.02.76



Turabian Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose. 2021. A Study on the Waiting Line Operations of Assam University Canteens. Journal of Critical Reviews, 8 (2), 734-739. doi:10.31838/jcr.08.02.76



Chicago Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose. "A Study on the Waiting Line Operations of Assam University Canteens." Journal of Critical Reviews 8 (2021), 734-739. doi:10.31838/jcr.08.02.76



MLA (The Modern Language Association) Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose. "A Study on the Waiting Line Operations of Assam University Canteens." Journal of Critical Reviews 8.2 (2021), 734-739. Print. doi:10.31838/jcr.08.02.76



APA (American Psychological Association) Style

Mr. Dhritiman Chanda Mr. Nilanjan Mazumdar Dr.D.Ghose (2021) A Study on the Waiting Line Operations of Assam University Canteens. Journal of Critical Reviews, 8 (2), 734-739. doi:10.31838/jcr.08.02.76